Keeping a Clean Restaurant Could Mean Repeat Business
Great food, coupons, and loyalty cards are all excellent ways to generate repeat customers in the restaurant industry. However, a culinary school-trained chef and punch-card won’t help bring customers back if your restaurant is dirty and smelly.
A recent survey conducted by Harris Poll asked 2,034 U.S. adults to identify what issues would keep them from returning to a restaurant. A staggering 97% of those polled stated they would most likely not return to a restaurant if they experienced an issue with the facility.
What kind of issues would prevent repeat customers? The top five reasons cited all have to do with the cleanliness, or lack of, the facility:
- 86% – Dirty surfaces (e.g. tables, chairs, booths, dust on décor, dust bunnies on floors)
- 85% – General bad odor
- 80% – Dirty restrooms
- 72% – Dirty or slippery floors
- 70% – Entryway cleanliness (e.g. cigarette butts, overflowing trash cans, messy appearance)
Keeping a clean restaurant, especially the front of the house free of dirt and restrooms spotless and fresh, can be easy with a quality commercial cleaning service like the Coverall® Program. The Coverall System offers customized cleaning services that can fit any budget. Find out more today!
Coverall North America, Inc. and its Master Franchisees license and support more than 8,000 independently owned and operated franchised commercial cleaning businesses worldwide under the Coverall® name and System. Franchise offers made through prospectus only.
Kristi Williams is the Digital Marketing Coordinator for Coverall. Her background includes web design, programming and creative content. She enjoys reading, traveling and running marathons.